Author Archive Eco

Proactive Coping

Crises happen at the most unexpected time.

As an organization, in order to survive and thrive during these crises, you have to cope proactively. Here are some tips that may guide you.

  1. PLAN
    • You have to identify what are the possible events and incidents that will affect your organization.
    • Plan how to prevent these incidents or events.
    • Understand how the events, incidents and the crises as a whole will affect the people in your organization.
    • Identify key people during the crises. These are the people who has the ability to see opportunity. These are also the people who can turn things around when everything goes south.
    • Plan your communication. What you say and when you say it matters. When people do not know what’s happening they simulate hundreds of exaggerated scenarios.
    • Monitor the situation and revisit the plan and revise as needed.
  2. PEACE
    • During crises, there will be a lot of noise around you. Some are real noise, while others are valuable noise. You have to be at peace to filter valuable noise.
    • After you’ve done your plan and communicate to your team, relax and rest. If things goes unexpectedly, your team needs your 100%, so do not waste your energy worrying and micro managing.
    • Feed your thoughts with positivity by looking for inspiration and best practices around you.
    • Do not forget to pray. During crises most are beyond your control, surrender to the Greatest power.
  3. PACE
    • During crises, a lot of opportunities arise. So you have to move with caution in order to grab to opportunity that is right for you and your organization.
    • Monitor the situation and your organization to ensure that you and your organization is progressing daily.
    • Do not rush things but be timely.
    • Relax but take action. You cannot be stagnant, otherwise you will miss the opportunity during this situation.

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What Makes a Team?

There are no Good Teams and Bad Teams. This is the truth, behind every successful company or sports organizations.

There is only a TEAM!

In sports, the squad who wins is the one who were able to become more of a team all through the game.

During the game, mismatches are being identified. But for the group to function as a team, they need to know what are their strengths and weaknesses.

The weakness of a member is a weakness for the whole team. The group who were able to cover for the weakness of other members all throughout becomes the better team than the competitor.

The strength of member, however, needs to compliment the strength of other members. For this to happen, members must know each others strengths and understand how their individual strengths will reinforce each other in various situations, while playing different roles.

In business organizations, people play different roles. They usually have their strengths and weaknesses, too. However, business organizations are more complex. Unlike in sports where there is a trade deadline and trade rules – where they can exchange, sign or release players – business organizations have its continuous attrition. Aside from this, there are a couple of months for offseason in sports, which is not usually present in business organizations.

Given the complexity and the greater demand to deliver, there is a great need for business organizations to identify the strengths of their members and have these strengths to compliment each other. In the same way, they have to identify the weaknesses of each members and cover for it or improve it.

At the end of the day, the business organization who functions more of a team, gets their targets delivered and win over competitors.

#BetterTeams is a Team Development framework that will bring out the strengths and weaknesses of every member of a group. It also provides a venue for participants to figure out how their strengths will compliment each other and how they can improve each others weaknesses.

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Leadership and Agility

Last June and July 2019, the leaders of the Credit Processing Team Sumisho Motor Finance Corporation had experience the LEAD program.

The LEAD Program is a customized leadership workshop that addresses identified needs of the group.

One of the highlights of the program is the exercises on Learning Agility. Participants get to identify their key activities and assess what works and what does not. They also get to strategize what to do next.

The workshop also serve as their venue to share best practices, since the participants came from different regions in the country.

The participants also experienced that

individuals and interactions is more important than processes and tools

Process and Tools are there to guide us and help us in our work but it should not limit our individual interactions.

SUMISHO team w/ Pau (Agile Expert) and Cha (co-founder) of TrainingPH

During the workshop, the participants get to exercise effective communication.

The participants also experienced that

responding to change is more important that following a plan

During the workshop, participants get to set goals and respond to changing challenges.

After the program, a Post Training Report was submitted to the heads of the team, to guide them on the follow through activities that will sustain the learning.

Is your organization ready to respond to change? Take the LEAD and contact us, NOW!

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One Company, Four Generations

 

 

Many companies struggles in managing their workforce.  That is why there are several sayings about millennials in the workplace.  We also hear millennials complaining about their old-school bosses.

You cannot put new wine to old wineskin

You cannot teach old dogs new tricks

 

These are just some saying that workers nowadays use to describe their workmates – peers, subordinates, superiors.  But in reality how can an organization function smoothly considering that there are four generations working together to deliver a goal.

Here are some tips:

  1. Acknowledge that each generation has different values, working styles, work objectives and perspectives
  2. Understand that each generation has their own strengths and limitations
  3. Establish respect on each generations differences
  4. Build the team through the right program and have a good follow through by:
    1. Communicating
    2. Communicating
    3. Communicating

 

The only way you can establish respect is to understand each generation.  For you to understand, you have to acknowledge that there are great differences among each generation.  To know the differences, each generation must communicate with the rest of the organization.  And in order to do this effectively, leadership plays an important role.

For the right program that will initiate respect and will help an organization to move towards it goals, you will need the right team of facilitators.

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Your Business: Your Legacy

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Top Reasons Why Customers’ Leave

 

Last 2016, Jason Demers –  contributor of entrepreneur.com wrote the top reasons why customers leave.  He enumerated ten (10).  Out of those 10, six are noteworthy.  These are:

 

  1. Trust
  2. Politics
  3. Apathy
  4. Personnel
  5. Failure
  6. Neglect

If we try to look at it.  These six are all related to one thing – ATTITUDE.

Trust, Apathy and Personnel  refers to the attitude of the front liners.  Politics refers to the attitude of management.  Neglect refers to the attitude of both front liners and management.  On the other hand, Failure may point to the inability to accomplish a job or an inefficient system.  Failure may show lack of competence or unclear processes – which shows the attitude of the organization.

ATTITUDE refers not just the attitude of one person but the attitude of the whole organization.

The biggest question is,

“How can we improve the attitude of the organization?”

It takes more than a seminar or a training.  It takes commitment and organizational development.

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A Customer and A Cup of Coffee

Last week, I went to a Chicken Restaurant that offers pastries in Araneta Center Cubao.  I ordered a cup of coffee and two banana bread slices.  I also asked for a glass of warm water.

After three minutes the coffee was served with a sachet of creamer and a sachet of sugar.  After eight minutes and two follow-ups the banana bread was served but no warm water.  It took me two more follow ups before the warm water was served.

I was thinking, how long will it take them to prepare a glass of warm water.  And how long will it take them to heat up 2 slices of banana bread.  There were no new customers at that time, and existing customers have finished dining and waiters are just cleaning up the tables.

This led me to think?  Is it because I only ordered a hundred bucks worth of food, while others ordered a thousand?

A customer is defined not by the amount of purchases but by the fact that he walked in your store.  This incident can be easily corrected if serving time is monitored and if waiters are assigned per area of the dining floor.  Assigning of areas can easily be done especially if you have a full manpower.

There are other approaches in managing customer experience for dining customers.

Do you want to learn more?

 

 

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EC Organizational Efficiency Model – People

The MOST Important aspect of your business is your PEOPLE.  Your PEOPLE can make or break your business.  PEOPLE is the 3rd P in the 3Ps of EC Organizational Efficiency Model.

In considering people for your business, you must first have a good PLAN.  Make sure the people your are getting can contribute to that plan.

Some questions you need to answer are the following:

  1. Plantilla (How many people do I need?)
  2. Competency (What are the skills do I need?)
  3. Culture (What attitude will drive my organization to achieve its desired results?)
  4. Leadership (What kind of leadership should you practice?  What leadership traits should I look for?)
  5. Teamwork (How can different individual work as one well-oiled machine?)

 

Know more – talk to us:  [email protected] / +632 – 585-0830 / +632 – 917 – 7280830

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EC Organizational Efficiency Model – Process

The EC Organizational Efficiency Model revolves around 3Ps.

The second P is PROCESS.  Process speaks about the following:

  1. Standards (How is business done in your organization?)
  2. Policies (What attitude is acceptable in your organization?)
  3. Processes (How fast can you deliver results?)
  4. Procedures (What are the steps in delivering results?)

 

Want to know more?

Is your organization working efficiently?

Talk to us.  Let’s make it EC!

[email protected] / +632 – 585-0830 / +632 – 917 – 7280830

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EC Organizational Efficiency Model

The EC Organizational Efficiency Model revolves around 3Ps.

The First P is PLAN.

PLAN talks about the following:

  1.  Organizational Vision or Strategy.   (What do you want to happen and when do you want it to happen?)
  2. Mission (How do you want your Vision To be Accomplished? / How are you going to get there?)
  3. Organizational Structure (How are you going to organize to ensure success?)
  4. Action Plan (How are you going to translate your Vision and Mission to operational terms?)
  5. Targets (What are your measure of organizational success and individual performance?)
  6. Market and Feasibility (How do you respond to your specific market to market change?)

 

Know more… Talk to us.

[email protected] / +632 – 585-0830 / +632 – 917 – 7280830

 

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