Top Reasons Why Customers’ Leave

ATTITUDE, ATTITUDE, ATTITUDE

Last 2016, Jason Demers –  contributor of entrepreneur.com wrote the top reasons why customers leave.  He enumerated ten (10).  Out of those 10, six are noteworthy.  These are:

 

  1. Trust
  2. Politics
  3. Apathy
  4. Personnel
  5. Failure
  6. Neglect

If we try to look at it.  These six are all related to one thing – ATTITUDE.

Trust, Apathy and Personnel  refers to the attitude of the front liners.  Politics refers to the attitude of management.  Neglect refers to the attitude of both front liners and management.  On the other hand, Failure may point to the inability to accomplish a job or an inefficient system.  Failure may show lack of competence or unclear processes – which shows the attitude of the organization.

ATTITUDE refers not just the attitude of one person but the attitude of the whole organization.

The biggest question is,

“How can we improve the attitude of the organization?”

It takes more than a seminar or a training.  It takes commitment and organizational development.